Astrum Holdings Limited  Warranty Period

This document sets forth the warranty policy of Astrum Holdings Ltd, which thereby guarantees that, under customary use, the item will be liberated from defects in materials and workmanship for one (1) year beginning with the first retail buy date. The substitution guarantee will be only effective if the genuine proof of transaction that was issued to the buyer, containing the date of buying, is produced along with the product which is to going to be replaced. 


Warranty Terms and Conditions 

Astrum Holdings Ltd will not be liable to honor any claims that are not claimed with original documents of transactions. The buyer shall get in touch with the company initially and shall submit a valid entitlement request under the guarantee,  along with:

  1. A short description of the fault or Malfunctioning 
  2. The evidence of the acquisition (order number or recite number)
  3.  Buyer’s creational such as buyer name, address, email id or contact number 

 

Once your claim is reviewed by the company, varying from case to case, facilitate the buyer with  Warranty services over one or more of the following options:


  1. Firstly, restore your product with the usage of and/or formerly used parts that are equivalent to new in overall performance and reliability
  2. Secondly, update your product with a product that is as a minimum functionally equal to the product and is fashioned from new and/or previously used parts which might be equal to new in performance and reliability.
  3. Thirdly, refund your transaction price in exchange for the product.


Applicability of  The Astrum Holdings Limited Warranty

This warranty policy will be only applicable to the terms and conditions that are mentioned in the warranty policy of Astrum Holdings Limited.  

This warranty isn't covering all of the Accessories, Spare Parts, Replacement Parts items. They are wear and tear items, and damage that clearly and unavoidably occurs due to normal wear or aging.

  1. The products that were not originally purchased from the Astrum Holdings Official Store, but from different third-party sellers. 
  2. Defects and damages due to falling, mechanical harm, dirt, cerumen, damp, moisture, chemical products, abnormal effect damage, loss, theft, hearth, or force majeure.
  3. Any Esthetical modifications, damages due to normal wear and tear or aged product.